Judicial Film Festival X TGHFF（Taichung， Kaohsiung）

1. All tickets are sold on a first-come-first-served basis.
2. Tickets are the only proof of purchase for admittance to screenings and will not be reissued if lost or damaged. Do not forward screenshots of your mobile tickets to avoid affecting your rights.
3. Children over 100 cm in height must purchase Student tickets.
4. Accessible seats are limited. Please make reservations by phone in advance (02-2370-0456 ext. 212).
5. To ensure screening quality, latecomers will NOT be admitted to screenings 20 minutes after films begin, and tickets are NON-REFUNDABLE.
6. Please obey rules for eating/drinking at the venue.
7. Venues will be cleared after each screening. Please attend to your personal belongings.
8. Safety first. Occupying the aisles is strictly prohibited.
9. All film rights belong to the copyright owners. Photography or video/audio recording during the screenings is strictly prohibited. The festival reserves the right to require deletion of illegal files.
10. Film information listed in the program book is up-to-date at the time of publication. Any further changes (running time/rating, etc.) will be announced on the festival’s official website and at the venues. Running time does not include Q&A sessions before or after screenings.
11. Film ratings may change (after publication) subject to classification by the Ministry of Culture. Ticket purchasers who are ineligible due to rating changes may request a full refund for tickets booked in advance.
12. All attendees of this event are deemed to have consented to be photographed, recorded and/or filmed by the Taipei Golden Horse Film Festival Executive Committee during the event and to the use of these images, sounds, and videos. The Committee has the right to use these materials permanently and free of charge for any purposes, without limitation of geographical area, medium, or way of exploitation.
13. Staff members follow guidelines set down by the festival committee to maintain a smooth operation and ensure the best possible screening quality. The committee strictly prohibits improper conduct toward the staff and will take necessary measures in dealing with misconduct.
14. The festival reserves the right to change the program.

TICKETING - ONLINE

1. Tickets may be purchased online at tghff.tixcraft.com (tixCraft: 02-8772-9835).
2. Please register as a Golden Horse member at the festival's official website before making purchases.
3. Please do not access the system on multiple windows or devices simultaneously.
4. Each online order must be confirmed within 10 minutes. Overdue orders will be cancelled. Each order is limited to a maximum of 8 tickets.
5. Tickets can be purchased online up to 30 minutes before screenings. After that, tickets will be available at the festival ticket booth only.
6. Payment
   • Credit Card
     Accepted credit cards for online payment: VISA/Master/JCB/UnionPay (AE/Diners Club NOT accepted)
     ※ Order status can be found in “My Tickets”. Successful payments will show “Order Confirmed”. Invalid orders will be automatically cancelled by the system. Please re-purchase the tickets.
   • JKOPay
     Pn the "JKOPay APP," select your payment method. Once selected, the system will automatically display your payment information for confirmation.
     ※ When purchasing tickets on a "computer" webpage, a "payment QR code" will be displayed on your computer screen. Please open the "JKOPay APP" on your mobile device and select "掃描條碼" to scan the payment QR code.
     ※ When purchasing tickets on a "mobile" webpage, you will automatically be redirected to the "JKOPay APP".

1. Festival Ticket Booth at Vie Show Cinemas Taichung Taroko Mall
   November 30 – December 1: opens 30 minutes before the festival’s first screening of the day and closes 20 minutes after the last screening starts.

2. Festival Ticket Booth at Neiwei Arts Center
   November 30 – December 1: opens 30 minutes before the festival’s first screening of the day and closes 20 minutes after the last screening starts.

Ticket Pick-up

• Mobile Ticket:
  After payment, you can view the e-ticket in “View Mobile Ticket”. Please present its QR code at the entrance. Do not forward screenshots of your mobile tickets to avoid affecting your rights.

1. Ticket refunds must be claimed no later than 3 days before scheduled screenings.
   Example: tickets for November 30 screenings will be refunded no later than November 27.
2. Each refunded ticket is subject to a 10% handling fee.
3. Mobile Tickets: Please sign in to the ticketing system and select "My Tickets". Click on the "Online Refund Application/Progress Inquiry" button under the order you wish to refund. Once the application is submitted, it cannot be modified. The refund, after deducting the handling fee, will be credited back to the original credit card or the JKOPay account used for the purchase. When applying for an online refund, the handling fee will be invoiced electronically and a text message will be sent to the mobile phone number you provided. Please ensure that the phone number is correct.